Are you fortunate to have superior performers reporting to you? These are employees at the top of their game who always get the job done, who you can rely on for anything, and who your clients love because they’re just that good.
Until they slip.
This happens periodically and when it does, it’s especially painful because you’re not expecting it. The first episode might be when you discover a major error. The next time could be when a deadline flies by and he missed it. And another time might be when you receive a call from a client complaining about his attitude. [Read more…]